Returns

Returns & Refunds Policy

At Freedom Beauty, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read our returns and refunds policy below for more information on how to return or exchange your items.

Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • Items must be unused and in their original packaging.
  • Returns must be made within 14 days of receiving your order.
  • Custom or personalized items (e.g., customized press-on nails, hair products) are not eligible for returns or exchanges unless they arrive damaged or defective.

How to Return an Item

  1. Contact Us: Before returning any item, please reach out to us at freedom.beauty.glow@gmail.com to initiate the return process. Be sure to include your order number and the item(s) you wish to return.
  2. Return Instructions: Once your return is approved, we will provide you with detailed instructions on how to send back your items.
  3. Ship the Item: Please pack the item securely in its original packaging and ship it to the return address provided. The customer is responsible for the return shipping cost unless the return is due to a defective or damaged item.

Order Cancellations & Refunds

 

    • Order Cancellations: Once an order is placed, it is immediately processed and cannot be canceled. Please review your order carefully before completing your purchase.
    • Refunds: We do not accept refunds on any orders. If you have a concern about your order, please reach out to us at freedom.beauty.glow@gmail.com for assistance.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us to arrange the exchange. We will guide you through the process and help ensure you get the product that best fits your needs.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at freedom.beauty.glow@gmail.com with photos of the item and the packaging. We will review the issue and arrange for a full refund, exchange, or store credit as appropriate.

Non-Returnable Items

  • Gift cards
  • Personalized or custom items
  • Products that have been used, opened, or damaged by the customer
  • Hygiene items

Contact Us

If you have any questions about our returns policy, or need assistance with your return, feel free to reach out to us at freedom.beauty.glow@gmail.com. We're here to help!

We want your shopping experience with us to be as smooth and satisfying as possible. Thank you for choosing Freedom Beauty!

Freedom Beauty – Beauty That Sets You Free.